Refund policy

Electric Bleu Return & Refund Policy

Our products are made to order. Please review product descriptions, color options, and size charts carefully before placing your order.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery by replying to your order confirmation email. Include your order number, a description of the issue, and clear photos of the item and packaging.

We will review your request and arrange a replacement or refund for confirmed damaged, defective, or incorrect items at no additional cost to you. Please keep the item and packaging until we provide instructions.

Size changes and change of mind

Because each product is made to order, we do not accept returns or exchanges for choosing the wrong size or color, or for changing your mind, except where required by applicable law.

Return instructions

Please contact us before sending any item back. Do not return items to the address on the package without our authorization. If a return is required for a confirmed damaged, defective, or incorrect item, we will provide return instructions and cover the required return shipping costs.

Refunds

We will notify you when your refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund. If you have not received your refund after that period, please contact us by replying to your order confirmation email.

Your rights

This policy does not limit any rights or remedies you have under applicable law.